Privacy Policy

1. Information We Collect

We collect two types of information:

A. Personal information you give us directly — for example when you request a quote, contact us, book a consultation or sign a service agreement. This may include:

• Your Name
• Phone number
• Email address
• Property / project address and related location information
• Project details, photos and scope of work
• Billing information required to process payments (when you provide it during contracting)
• Communications and records relating to service or support

B. Automatically collected information — when you visit our site we may automatically collect technical and usage data, such as:

• Browser and device type
• Pages visited and time spent on pages
• IP address and approximate location
• Referring website and search terms
• Cookie identifiers and analytics data

2. How We Use Your Information

We use information to:

• Provide and deliver roofing estimates, contracts, services and customer support
• Communicate with you about scheduling, project updates and invoices
• Process payments and manage accounts
• Improve our website, services and customer experience
• Detect and prevent fraud and abuse
• Comply with legal or regulatory obligations (for example when interacting with municipal offices for permits)

We do not sell or trade your personal information for marketing lists.

3. Sharing with Third Parties

We may share personal information with trusted third parties only when necessary to deliver services or comply with the law, including:

• Subcontractors and suppliers involved in your project (e.g., manufacturers, roofing crews)
• Service providers that support our website and operations (hosting, analytics, email services, payment processors)
• Government or municipal offices when permits, inspections or approvals are required
• Legal or compliance authorities when required by law

All service providers are required to protect your information and use it only for the purposes we authorize.

4. International transfers

Some service providers we use may store or process data outside Canada. When that happens we take reasonable steps (contracts, encryption, access controls) to protect your information.

5. Data retention

We take reasonable measures to protect your information from unauthorized access or disclosure. Information is stored securely and only accessible to our authorized staff.We retain personal information only as long as necessary to provide services, meet contractual or legal obligations, or resolve disputes. Retention periods may vary depending on the type of data and applicable laws.

6. Security

We use reasonable administrative, technical and physical safeguards to protect information from unauthorized access, disclosure, alteration or destruction. No online system is completely secure; however, we strive to protect your data.

7. Your Rights

Under Canada’s privacy framework (including PIPEDA) you generally have the right to:

• Access personal information we hold about you
• Request corrections or updates to your personal information
• Withdraw consent to certain uses of your personal information (subject to legal or contractual restrictions)

To exercise any of these rights, contact us at the email address above.

8. Cookies & Analytics

We use cookies and similar tracking technologies to operate and improve our website. You can control cookie preferences through your browser; disabling cookies may affect site functionality.

9. Children

Our website and services are not directed at children. We do not knowingly collect personal information from children under 13. If you believe we have collected a child’s information, contact us and we will take steps to remove it.

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date will be posted at the top of this page.